About

Montri Lawkobkit, PhD. 羅暄淳

  • Insurance Broker License #6204031506
  • ISO/IEC 27001:2013 Lead Auditor,
  • PDPA/GDPR Compliance & Data Protection Implementor
    Certified Data Protection
    ————————–

Montri Lawkobkit has 25+ years of experience as an Information Technology (IT) and digital specialist in customer services, data protection, business process improvement, change management and project management. He is recently helping businesses to stay within data protection law (PDPA), IT Audit (ISO/IEC27001:2013 Information Security Management System), staff training and a complete project to align organizations with best practice. His role is always to advise and help his clients understand risk and exposure, enabling informed decisions.

He spent four years in Kuala Lumpur, Malaysia as the IT Infrastructure Manager of the Asia Pacific (APAC) Region for the company’s global “Follow the Sun: Three Continents IT Services” office. Montri’s responsibilities was the ASEAN digital for the South-East Asian Region. He implemented several digital projects such as Retailer Segmentation (a survey tool in the agriculture industry) for Kenya, Indonesia and Thailand and Consumption Tracking (a channel inventory and customer loyalty program) for Kenya, Malaysia, Philippines, Indonesia, Thailand and Vietnam. These two projects were part of digital transformation projects for business processes improvement.

In the area of innovation, he introduced drone imaging in the agriculture business to gather more detailed data and as a revolutionary method for the spraying of pesticides, fungicides and insecticides in paddy fields. Drones enable faster and safer surveys of crops than traditional methods.

Additionally, in academia, Montri obtained his Doctor of Philosophy in Business Informatics and has been conducting research in the area of service management, service improvement, service quality and service fairness in cloud computing for more than 8 years. His articles have been regularly published in journals and at conference proceedings in Thailand and overseas. His research has contributed to the field of study and has been invaluable in many local and global projects.

Besides his expertise in Business Informatics (marketing & sales IT solutions and service management), Montri has vast experience with people management and has been constantly involved in coaching his colleagues and others in marketing, sales, and IT to exceed their expectations and achieve excellence across the region. Montri’s passion is to help others to help themselves has made him well liked by his superiors, peers and subordinates and he has constantly sought better ways to enable him to achieve better results for the people he is coaching. He obtained his two coaching credentials from the International Coach Federation (ICF) as a Professional Certified Coach (PCC) and the UC Berkeley Executive Coaching Institute as a Certified Executive Coach.

In his profession, Montri is one of the three founding members of VV Share Foundation – “Turn Waste into Food” serving as Director & Secretary General and Thailand Blockchain Association serving as a director. He is also a volunteer ICF coach and a member of the ICF Bangkok Chapter. Montri speaks Thai, English and Chinese (Mandarin, Cantonese, and Teo Chew).

Work Experience:

  • Jan. 2020 – Present Merchant Capital Co., Ltd. (Insurance Broker Licenses no. 00009/2564)
  • Dec. 2020 One to One Contacts PLC.
  • Dec. 2018 – Jan. 2020 ASEAN Digital, BASF (Thai) Limited
  • Jul. 2017 – Dec. 2018 ASEAN Digital, BASF Southeast Asia Pte., Ltd., Singapore
  • Jul. 2014 – Jul. 2017 Regional Marketing and Sales IT Solutions Asia Pacific Region, Bayer Holding, Bangkok, Thailand
  • Jun. 2009 – Jun. 2014 Regional Employee Centric Solution, Asia Pacific Region, Bayer CropScience, Bangkok, Thailand
  • Sep. 2002 – May. 2009 Regional IT Service Delivery, Asia Pacific Region, Bayer CropScience, Bangkok, Thailand
  • Jan. 1999 – Aug. 2002 Manager – Network, Infrastructure & Messaging Systems, Asia Pacific Region, Aventis CropScience, KL, Malaysia
  • Feb. 1998 – Dec. 1999 Manager – Network, Infrastructure & Messaging Systems, Asia Pacific Region, AgrEvo, KL, Malaysia
  • Aug. 1994 – Jan. 1998 IT Manager, Hoechst Schering AgrEvo Thai Ltd. Bangkok, Thailand

Founder and Director at Non-Profit Organization:

  • VV Share Foundation – “Turn Waste into Food” One of the three founding members and serving as Secretary General
  • Thai Blockchain Association One of the founding members and serving as a member of the Board of Directors
  • IT Service Management Forum (itSMF) Thailand Chapter One of the founding members and served as a member of the Board of Directors of the Chapter

Publications: Journal/Book Chapter

  • Lawkobkit, M., & Akrajindanon, R. (2018). Exploring service recovery satisfaction following trust in service provider. Journal of Business Administration and Social Sciences Ramkhamhaeng University, 1(2).
  • Lawkobkit, M., & Larpsiri, R. (2014). The focal determinants of service fairness, satisfaction and behavioral intentions in service management. APHEIT Humanities-Social Sciences Journal, 21(1).
  • Lawkobkit, M., & Speece, M. (2014). Service fairness and IS continuance model in cloud computing. International Journal of Internet and Enterprise Management, 8(3), 263-285.
  • Lawkobkit, M., & Kohsuwan, P. (2013). Focal determinants of service fairness and service recovery satisfaction in cloud computing. AU-GSB e-JOURNAL, 6(1), 12-20.
  • Lawkobkit, M. (2008). Information technology service management: A Thailand perspective. In R. Lee (Ed.), Software Engineering, Artificial Intelligence, Networking, and Parallel/Distributed Computing (Vol. 149, pp. 103-111): Springer Verlag Berlin Heidelberg New York.

Refereed Proceedings:

  • Lawkobkit, M., & Larpsiri, R. (2017). The significance of different dimensions of service fairness on satisfaction in cloud service. Presented at the The 1st RU National Conference on Business Management and Social Science (RUNC-2017), Bangkok, Thailand.
  • Lawkobkit, M., & Larpsiri, R. (2016). Two-Dimensional Fairness on Service Recovery Satisfaction in Cloud Computing. In Proceedings of the 8th IEEE International Conference on Management of Innovation and Technology (ICMIT2016), Bangkok, Thailand.
  • Lawkobkit, M., & Blomer, R. (2015). The Influence of the Provider’s Service Fairness on the Customer’s and on Positive Behaviroal Intentions in the Cloud Computing. In Proceedings of the 5th International Conference on Cloud Computing and Service Science. Lisbon, Portugal: SCITEPRESS.
  • Lawkobkit, M., & Larpsiri, R. (2015). Perceived fairness on service recovery satisfaction and on positive behavioral intentions in cloud service. Presented at the 16th IEEE/ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD 2015), Takamatsu, Japan
  • Lawkobkit, M., & Larpsiri, R. (2013). Customer satisfaction through service fairness in service management. Paper presented at the National Conference of Association of Private Higher Education Institution of Thailand, Payap University.
  • Lawkobkit, M., & Kohsuwan, P. (2012). Focal determinants of service fairness and service recovery satisfaction in cloud computing. Paper presented at the 17th Asia Pacific Decision Sciences Institute (APDSI) International Conference, Chiang Mai, Thailand.
  • Lawkobkit, M., & Speece, M. (2012). Integrating focal determinants of service fairness into post-acceptance model of IS continuance in cloud computing. Paper presented at the 11th IEEE/ACIS International Conference on Computer and Information Science (ICIS), Shanghai, China.
  • Lawkobkit, M., & Speece, M. (2011). Integrating service fairness into the post-acceptance model of IS continuance in cloud computing. Paper presented at the 11th International Conference on Electronic Business (ICEB), Bangkok, Thailand.
  • Lawkobkit, M. (2010). Success factors determining IT service quality. Paper presented at the International Conference of Organizational Innovation (ICOI), Bangkok, Thailand.
    White Papers
  • Lawkobkit, M. (2010). Thailand IT Service Management Adoption, 2007 and 2009 – Two Years in Comparison, itSMF Global.
  • Lawkobkit, M. (2008). Thailand IT Service Management Adoption, itSMF Thailand.

Education:

  • 2011 Doctor of Philosophy in Business Informatics (Ph.D. BI), International College, Dhurakij Pundit University, Bangkok, Thailand
  • 1992 Master of Science in Information System (MSIS), West Coast University, CA, U.S.A
  • 1991 Master of Management Information System (MMIS), West Coast University, CA, U.S.A
  • 1987 Bachelor of Business Administration in Marketing, Ramkhamhaeng University, Bangkok, Thailand

Professional Certification:

  • 2016 Professional Certified Coach (PCC) – International Coach Federation (ICF), U.S.A
  • 2015 Certified Executive Coach – UC Berkeley, Center for Executive Education, U.S.A
  • 2015 Leadership Communication – Berkeley Executive Coaching Institute, U.S.A
  • 2014 Management Development Program (MDP) – Thailand Management Association, Bangkok
  • 2011 Learning to Lead Program – INSEAD

Professional Training:

  • 2023 Thailand Insurance Leadership Program – หลักสูตรวิทยาการประกันภัยระดับสูง (วปส.) รุ่นที่ ๑๑
  • 2020 Security Management and Leadership for Executive Program (SML) – หลักสูตรการบริหารความมั่นคงสำหรับผู้บริหารระดับสูง รุ่นที่ ๑
  • 2019 Advance Master Management Program (AMM) – วิทยาการการจัดการสำหรับนักบริหารระดับสูง (วบส.) รุ่นที่ ๔
  • 2019 Thai-Chinese Leadership Studies (TCL) – หลักสูตรวิทยาการผู้นำไทย-จีน รุ่นที่ ๒
  • 2017 D-Start-Up by Sripatum University
  • 2017 Digital Edge Fusion by Sripatum University
  • 2016 The Master – Strategic and Appreciative Business Development Program by Institute of Strategic and Appreciated Business (iSAB)
  • 2017 Management Development Program (MDP), Thailand Management Association (TMA)
  • 2013 Difference: How to harness business creativity by Academy of Business Creativity by Sripatum University
  • 2012 CP All Advance Retails Management (ARM) by CPALL, Bangkok, Thailand

Contact Details:

montrilaw@gmail.com